Frequently Asked Questions

Everything you need to know about our luxury collections.

Are your diamonds ethically sourced?

Yes, every diamond at The Diamond Factory is ethically sourced through the Kimberley Process, ensuring all our gemstones are conflict-free and responsibly mined.

How long does shipping take for custom pieces?

Custom-made jewelry typically requires 10-15 business days for production, followed by 2-3 days for secure, insured overnight shipping.

Do you offer a warranty on your jewelry?

We provide a lifetime manufacturer's warranty on all our pieces, covering any defects in materials or craftsmanship to ensure your investment lasts a lifetime.

Can I return an item if it doesn't fit?

We offer a 30-day return policy for all standard items in their original condition. Please note that custom-engraved or bespoke designs are final sale.

How do I find my correct ring size?

We offer a complimentary ring sizer kit that can be mailed to your home, or you can use our digital sizing guide available on each product page.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you secure the perfect piece.