Returns & Exchanges

At The Diamond Factory, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return policy for a full refund or exchange on all unworn items.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided to ensure your package is tracked and insured.

3

Secure the Package

Place the items in their original luxury packaging and seal them inside a shipping box to prevent damage during transit.

4

Drop Off & Refund

Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing